The most complete customer experience
Your resort’s app
Our goal is to ensure your guests have the best possible experience during their stay. That’s why Uplaan puts a portal with endless possibilities in their pocket.
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Room service
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Map
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Available facilities
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Activities and shows
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Dining and shops
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FAQS
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Schedules
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Key contacts
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Local tourist information
Restaurants
Reservations can be made at any restaurant, bar, or dining complex within or around the resort, with the system adapted to the specific needs of each venue.
Services
All services offered at the hotel & resort can be booked for a specific day, time, and with the preferred professional: padel classes, squash lessons, massage services, spa treatments, and much more.
Events and shows
Guests can sign up for all events at the resort, such as guided activities, excursions, and concerts.
Service and Activity Reservations
With the Uplaan App, booking activities is easier than ever. Through a simple and intuitive interface, users can reserve all available services and shows at the resort, with charges automatically applied to their account.
Product Rentals
and Purchases
Through the app, guests can purchase and charge any product offered by the resort or associated businesses directly to their account, without needing to visit a physical location.
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Sports equipment
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Beach or mountain gear
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Dining and room service
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Accessories and other goods
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Vehicle rentals
In addition to...
Information and stay management
Each guest will have access to all stay details, such as maintenance tasks for their room and additional services available for purchase. They will also have general resort information, schedules, services, products, and staff, along with a general map for orientation and FAQs for guests.
Personalized Communication
Guests can stay informed about the latest news and important updates from the resort through the app’s news channel.
You can send push notifications to specific guest segments to inform or promote products, services, and shows.
Guests can also report issues with their room or activities, such as maintenance requests or service quality.
Receive Feedback
Guests will receive automated surveys at the end of their stay or after specific activities. These surveys can be segmented by customer type to gauge satisfaction levels.
Results can be viewed through follow-up tables and charts.
A fully personalized app
At Uplaan, we provide your customers with an app featuring your brand design, logo, and corporate colors, available for download on the AppStore (iOS) and PlayStore (Android).
A personalized, easily recognizable app for your users, through which they can access all resort information, services, shows, and activities in just seconds.
Additionally, the hotel & resort app can be translated into all the languages spoken by your guests.
Enhance your customers’ experience for greater loyalty.
Increase the visibility of your offerings, streamline the sales process, and boost guest transactions.
Increase your revenue with new products and services.
